Any questions relating to Indigo’s handling of personal information should be directed to our Privacy Officer.
In order to facilitate the operation of our website and to provide our services, we may collect personal information from you. This information may include but is not limited to: your name, email address, postal code, address, phone number, username and password, credit card number, bank account information and billing address.
Indigo is required to collect and use personal information in order to provide its services, , to open, maintain and process payment transactions, to administer and process customer surveys, special promotions and contests, for other marketing activities, as well as to maintain accounts, to process and deliver invoices and statements, and other internal administrative functions. As a result, personal information can be collected when you use our website.
Your IP address, your computer's operating system, the browser type and language are automatically collected each time you use the website. Moreover, the identity of the website you came from will also be collected, as will your web request and the date and time of your visit and the site pages visited. Other information such as your name, address, and email address is collected in order to allow us to administer the website, to identify and contact users and in order to conduct website maintenance. For audit and other internal and administrative purposes Indigo may also keep a record of all information you contribute to the website
We may also disclose your personal information as required by law to comply with a subpoena or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
We may at times share with you news, products, and events. In order to share with you, Canada’s anti-spam legislation (CASL) requires us to obtain your consent to receive electronic communications. When you provide us with your email address, we will then assume we have your consent to email you (unless you say otherwise). However, to ensure you want to receive our helpful emails, our emails will also have an "unsubscribe" option at the bottom. In addition, from time to time, we may ask you to confirm your consent to receive our emails.
Indigo makes every effort to keep all personal information it holds, including contact information and financial information, accurate, complete, and current. Indigo will update any changes to personal information when received from you through the website. If Indigo holds personal information about an individual which can be established by the individual to be inaccurate, Indigo will take reasonable steps to correct it.
If Indigo requires personal information for a new purpose, it will seek consent for such new use.
If you have any questions regarding the personal information held by Indigo, you should, in writing, contact Indigo’s Privacy Officer. Indigo will respond to any written requests within 30 days of receiving written notice. Indigo will keep records of enquiries and/or objections and will document their resolution. Indigo will conduct all investigations in a timely, fair and impartial manner.